22 May 2017, Stefan
Limit your support activities to your own product page. Reacting to user comments on foreign platforms can turn into a burden once your audience gets the impression they can reach out for you anywhere on the internet.
It’s hard to keep track of all possible sources and you risk that you get accused of bad support when you miss a post by accident.
Do yourself and your clients a favor and try to keep it as simple as possible: One centralized support page.