About a year and a half ago we decided to completely rebuild Replies for Mac from the ground up as a web application. We loved Replies for Mac, but we wanted to go beyond what was possible with a standalone desktop application.
From the very beginning, we started using Replies to support our own products (Mailplane, GrandTotal, Timings and CheatSheet). By the end of 2016, we were inviting friends and beta testers to give it a try.
Their responses and our own experience with Replies gave us the confidence to release it officially today.
So why did we build Replies in the first place?
Back in 2009, Ruben was getting overwhelmed with the support load from Mailplane. His solution? He built Replies for Mac to lighten his workload. It also helped to keep his team small and continue staying connected with his customers.
We believe in direct communication between customers and the people who develop products or provide services. That’s why we automate as much as possible and make efficiency our highest priority.