We believe in direct communication between customers and the people who work on products or provide services. To reduce the need for dedicated support staff, Replies is designed to answer recurring questions in a blink of an eye and it improves itself with each new reply given.
Our team is composed of three people, all having a long time experience in building products and doing support by themselves.
It all started around 2009, when Ruben was getting overwhelmed with the support load from Mailplane. His own needs motivated him to create a first version of Replies for the Mac. The new application allowed him to continue without hiring additional staff and still being connected with his customers.
In 2015, we decided to completely rebuild Replies from the ground up as web application while keeping its core values. "Eating our own dogfood", we started using it to support our own products from the very beginning.
At the end of 2016, we invited friends and beta testers for getting broader feedback on the evolving product. Their response and our own experience with Replies gave us the confidence to release it officially mid-2017.
Replies AG, Switzerland