14 Jul 2017
About 1.5 years ago we decided to completely rebuild Replies for Mac from the ground up as web application. We loved Replies for Mac but we wanted to go beyond what was possible with a standalone desktop application.
“Eating our own dogfood”, we started using it to support our own products (Mailplane, GrandTotal, Timings and CheatSheet) from the very beginning. End of 2016 we invited friends and beta testers for giving it a try.
Their response and our own experience with Replies gave us the confidence to release it officially today.
Why did we build Replies?
It was back in 2009, when Ruben was getting overwhelmed with the support load from Mailplane. He then built Replies for Mac to keep his team small and continue to stay connected with his customers.
We believe in direct communication between customers and the people who work on products or provide services. That’s why we automate as much as possible and make it most efficient to use.