Macoun 2017

Want to meet us? You’ll find us this weekend at Macoun in Frankfurt, Germany. Macoun is the largest iOS & macOS developer conference in Europe. See you there! Read more...

Replies is here!

About a year and a half ago we decided to completely rebuild Replies for Mac from the ground up as a web application. We loved Replies for Mac, but we wanted to go beyond what was possible with a standalone desktop application. Read more...

Limit customer support to your own website

Of course, you need to support your customers, but are foreign platforms really the best way to go? Limit your support activities to your own website that you control and it will benefit both you and your clients. Read more...

Déjà vu: how to deal with repeat questions

Do you have a lot of repeat questions from your customers? Getting the same questions over and over again should tell you something. You need to ask yourself why your customers ask these questions so often in the first place. Read more...

Do you really need a dedicated support staff?

Is it best to hire dedicated support staff? Or should your company do its own product support? It’s definitely better to keep it simple. In small companies, support should be done by the people responsible for the corresponding product. Read more...

Support is marketing!

Are you tired of bothering people with marketing emails? There may be a better way to market your product that is right at your fingertips: your customer support. Support is one of the best marketing strategies around. Read more...