Terms of Service

This Document describes the terms on which Replies ("we", "us"), an AG (similar to a limited liability company) registered in Zug, Switzerland, offers you ("you" or "your") access to Replies (content and functionality of replies.io) provided by us.

Description of Replies

Replies is a customer support tool which can receive messages through various channels. You have to acknowledge that Replies depends heavily on services connected through those channels (e.g. Gmail, Twitter, etc.). We try everything to not getting blocked and to import messages in a timely manner. But we can't guarantee that we support those channels forever and that messages appear immediately in Replies.

Accepting the Terms

In order to use Replies, you must first agree to the Terms. You may not use Replies if you do not accept the Terms.

  • You are a party that can lawfully enter into and form legal contracts.
  • You use Replies only for lawful purposes and in a lawful manner.
  • You register under your correct name and don't use an invalid, unauthorized email or physical address.
  • You agree that you will not engage in any activity that interferes with or disrupts Replies or the server and networks which are connected to Replies.
  • You don't harvest or otherwise collect information about users, including email addresses, without their consent.
  • You agree to use Replies only for purposes that are permitted by the Term and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
  • You accept that we may immediately disable your account or throttle your usage if you take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our technical infrastructure.
  • You don't bypass any measures we may use to prevent or restrict access to Replies. Especially when accessing Replies APIs.
  • You accept that we use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technologies.
  • You accept that technical support is only guaranteed to paying account holders and is only available via email.

Copyright and Content Ownership

We own all rights, titles and interests in and of Replies and you agree that you will not copy, reproduce, alter, modify, or create derivative works from Replies.

Fees, Method of Payment and Refunds

We may choose to temporarily change the fees for promotions or for new Services. All our fees are quoted in U.S. Dollars.

  • You can sign up for an account without needing a credit card.
  • After the trial period you will be charged in advance on a monthly basis.
  • You can add or archive team members inside the "Settings > Team" section at any time. The new rate will be charged on your next billing cycle.
  • There will be no refunds of paid monthly bills. To treat everyone equally, no exceptions will be made.
  • All fees are exclusive of all taxes or duties imposed by taxing authorities. You're responsible to pay them.

Disclaimer of Warranties

You expressly understand and agree that:

  1. Your use of Replies are at your sole risk.
  2. REPLIES AND ITS EMPLOYEES, OFFICERS, DIRECTORS, AGENTS AND LICENSORS MAKE NO WARRANTY THAT (1) SERVICES OR SOFTWARE WILL MEET YOUR REQUIREMENTS, (2) SERVICES OR SOFTWARE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, (3) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES OR SOFTWARE WILL MEET YOUR EXPECTATIONS; (4) AND ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED.
  3. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF REPLIES SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR AND HEREBY WAIVE ANY AND ALL CLAIMS AND CAUSES OF ACTION WITH RESPECT TO ANY DAMAGE TO YOUR COMPUTER SYSTEM, INTERNET ACCESS, DOWNLOAD OR DISPLAY DEVICE, OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
  4. No Advice or information, whether oral or written, obtained by you from Replies or through the use of our Services shall create any warranty not expressly stated in this agreement.

Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT REPLIES AND ITS EMPLOYEES, OFFICERS, DIRECTORS, AGENTS AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY PUNITIVE, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF REPLIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM:

  1. THE USE OR THE INABILITY TO USE THE REPLIES SERVICE;
  2. THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES;
  3. UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
  4. STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON REPLIES SERVICE;
  5. OR ANY OTHER MATTER RELATING TO THE REPLIES SERVICE.

Notwithstanding any other provision of this agreement, in no event will our liability to you for any action or claim related to the services provided under this agreement, whether based on contract, tort, negligence or any other theory of liability, exceed the greater of: (a) $100 or (b) the total fees you paid to us in the three months prior to the action giving rise to the liability.

Some states and jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, so this limitation and exclusion may not apply to you.

Notices

We communicate with you either by email you provided us during the registration process or by doing a posting on the Replies site.

Termination

You can cancel your account at any time without a penalty. The "Settings > Team" section provides a simple no questions asked cancellation link. After you terminated, you may no longer have access to your data. You won't be charged again but you are responsible for whatever fees have already been incurred for the current billing period.

We reserve the right in our sole and absolute discretion to refuse, suspend, or terminate Replies to anyone. We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion (not closing list) are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

Modifications

We reserve the right to modify or discontinue, temporarily or permanently, Replies with or without notice. You agree that we shall not be liable to you or to any third Party for any modification, suspension or discontinuance of Replies

All prices are subject to change upon 30 days notice (see sections Notices and Fees, Method of Payment) from us.

Resolution of Disputes

Our goal is to resolve a dispute quickly and cost effectively. You agree to first contact us directly to seek a resolution.

These Terms of Service shall be governed by and construed in accordance with the laws of Switzerland, without regard to its provisions governing conflicts of law. You agree that any claim or dispute you may have against us must be resolved by a court located in Zug, Switzerland. You hereby submit to the personal jurisdiction of the courts located within Zug, Switzerland for the purpose of litigating all such claims or disputes.

Terms of Privacy

The Privacy Policy is part of this Agreement. We have the right to change them. Changes take effect when we post them to the Replies site.

Effectiveness

This Agreement is effective on July 14 2017 for current users, and upon acceptance for new users.