We believe in direct communication between customers and the people who work on products or provide services.
Replies is a support tool which automatically gets smarter with each response and uses a range of automated features – such as language and product detection, plugins, and response suggestions.
It helps creators, developers, and small businesses handle support by themselves without decreasing the quality of their customer support.
The idea for Replies started back in 2009, while Ruben was working on Mailplane. He was personally responsible for the support of the software he had created – and was getting overwhelmed with the workload that went along with quality customer support.
To make the process more efficient, Ruben came up with Replies for Mac – with results that not only helped him save more time but also stay connected with his customers.
In 2015, we decided to completely rebuild Replies from the ground up as a web application. Of course, we used it to support our own products (such as Mailplane, GrandTotal, Timings, and CheatSheet) from the very beginning.
By the end of 2016, we were inviting friends and beta testers to give Replies a try. Their response and our own experience with Replies gave us the confidence to release it officially mid-2017.
14 Jul 2017
$12 per user per month after 30-day free trial.
English and German
Supported Response Languages
English, German, French, Italian, Spanish, Portuguese, Dutch
Desktop browser version
Apple Safari 10+
Google Chrome (latest version)
Mozilla Firefox (latest version)
Internet Explorer 11+
Desktop and mobile app
Stefan Fürst, designer
Stefan first started developing Mac software in 2003. Since then, he has been working on developing productivity applications such as GrandTotal. He does conceptual work on Replies and uses it for his daily support work.
Lars Steiger, developer
Lars joined Mailplane in 2010. He developed Replies as web application and uses it to support Mailplane.
Ruben Bakker, advisor
Ruben started Mailplane in 2007 and released the initial version of Replies for Mac in 2012. Next to Mailplane, Ruben works on Evernote for Mac and serves as advisor for Replies.
Based in Zug, Switzerland